Pandora Jewelry - Appleton, Wisconsin

Vanessa T.

I ordered on-line, and my order said it was going to my billing address. Very good, I thought. I have 7 accounts with my bank, with the same billing address. After I hit send, it said, going to my previous address. Called customer service and they must have a glitch in their system because the automated voice message says we cannot cancel an order on line. After talking to customer service they said, to contact the delivery agent once established, otherwise report a claim that it was not received, if it shows delivered. What kind of sense is this and WHY is your system allowing transactions that don’t match up, clearly the delivery address and bank address didn’t match up. Will not be ordering off line or at all.

None O. Y. B.

The WOW factor is big here. Pandora Jewelry has expanded to much more than the original bracelet and charms gift idea that I once associated it with when I received my first bracelet (now 10+ old and still looking brand new).

Which speaking of my bracelet....10 years later and I can still bring it in for cleaning. Talk about exceptional follow through with long time care and commitment to customers.

During the cleaning,however, I was able to take a look around...and I wish I could have taken a photo of everything. But I will leave it to you to stop in for yourself. Note: the store carries a fraction of the plethora of items that are available. There are so many items that Pandora carries that it has it’s own catalog...you can stop in and receive for yourself. (Or probably request online).
I would highly recommend going to this location to pick one up...rather than waiting for snail mail....Especially with Christmas right around the corner!

Shannon, a Pandora Jewelry Manager, is an associate I met while I was there. She is not only absolutely fabulous but she beyond knows her stuff.

Enjoy your special gift for you or your loved one. It is a gift that is to be cherished for a lifetime! Definitely! 💎 💎💎

Nikki’Nicole W.

Worst service ever‼️ I’ve purchased thousands of dollars worth jewelry from them, the latch broke on my bracelet and they wouldn’t fix it. Customer service is horrible! Don’t purchase anything from them unless you want horrible service, or your jewelry fixed. Go somewhere else like Tiffany’s where they appreciate their customers.. The two mangers aren’t fit to run a dog store…

ChanelJay

My mom went in for a jewelry cleaning and they tried to tell her her charms were fake, mind u we only buy from this location, so I go over to let them know they all real an if they are fake it's because they selling fakes, ladies tried to argue up an down it don't have a stamp an need proof of purchase, so happy everything I buy it goes under my email an they go to look up the email an every single charm on her bracelet is right there now they look stupid but still tried to justify one of them didn't have the stamp even tho they see proof of purchase but then she starts to look closely and find it inside the charm I would never shop wit this location again cause instead of them trying to find the stamp they just assumed cause we black we can't afford anything. Racism Location Definitely don't recommend

Lor M.

Don't get your kids ear pierced here, waste of money super painful experience for my 6 year old. Back piece was put on super tightly her ear was purple right away! They wouldn't replace my daughters $80 14k earring I purchased when the gem fell out from when the woman was mishandling the gun and it also got stuck while piercing. They wanted to take out the earring to exchange it out. I told them no and why not just give us the earring and when it heals we can change it out. WASTE OF MONEY! Don't waste your time they didn't want to help resolve anything even at their own fault! my daughter was bawling and in pain I was not going to have them do it again smh. Go down to ICING OR SOMEWHERE ELSE. I will have to loosen it when she sleeps but as far as the experience yikes never again! Waste of money and not a good experience for my little! Super traumatic! I asked how refund work since it was her fault! They said they could also take the earrings out for a refund wow! I just said forget it!!! Do better!

Renee B.

I was just at the store today and the 3 girls working there today where amazing and very helpful, the last time I was in store was 2 weeks prior and the girl was extremely rude and would not let me see what anything looked like out of the case but When I went today the supervisor was awesome, he was extremely friendly and listened to the problem. I love pandora so I am so happy about the experience today! I don’t expect perfection but today it felt like I was more than just a customer.

Kristen O.

Great staff! Mary was super helpful getting me information during such a trying time. I was on a time crunch to get a gift and she went above and beyond to keeping me informed on the store re-opening and product in stock. Will definitely be a return customer.

J K.

RUDE EMPLOYEES! 3 of them were helping 1 couple. After 15 min. of browsing, 1 employee did ask if I needed anything. She was short w/ answers, was obvious I wasn't worth her time. Sad, sad, sad for Pandora name. I'll continue my business at Jared!