Macy's - Burbank, California

Art C.

Some employees have worked here for years, and I love them! Super friendly and nice 👌🏼

Peter X.

I stopped by this Macy since I was inside the mall and wanted to look for a slim fit dress shirt. I couldn't find it at first so I asked an employee working the front and it was basically behind her. I didn't find the shirt I wanted so I didn't buy anything. The store is nicely organized and it was nice that they have an employee at the front where you walk in front the parking garage. I mostly stayed on the 1st floor since that's where the men's stuff were at. I also walked by the cologne and it was nice to not have sales people asking you to try some products.

Ally M.

Clerk named Tom (I wish I had his last name), maybe in his 50s.

I don’t understand how Macy’s let somebody like him work for the company. He’s rude, arrogant and he thinks he’s gonna inherit the company.
The first time I dealt with him, I was in line to return something. He noticed it and he sent me in a very rude way to another register because “he was busy”. Bs, he was ringing up a lady in front of me, nothing crazy. Plus he sent me to another register where the line was longer.
The second time I had to deal with him was to return another product purchased online. This time he had no excuse to send me to another register. The item was brand new: inner pack bag, intact tag. This guy pulled the jacket, check all the ziplocks multiple times, all the pockets, and the tag A LOT of times, like looking for an excuse to tell me he couldn’t process the return. He even SMELLED it and he said “this smell is weird” like smiling. He called another clerk to smell the jacket and the lady was like ok, it doesn’t smell like anything. While he was doing all this circus I was telling him how do you want it to smell if it’s brand new as you can see, and it has never been worn. Not just happy with that he asked me if I wanted him to order another size when I had told him that I JUST wanted to return it. I said no, I just want to return it. He keeps checking the tag as if he’s gonna find something else, he types something on his computer and then he asks me “so what do you size do you want me to order?”
Jesus Christ dealing with this man was unbearable, just by seeing his disgust face you can see he hates his job. Look for another job man. If you don’t like people returning products, don’t work for retail.
It’s incredible how Macy’s let these people to be the face of their company. Thanks to him I won’t go to any of the stores.

Jessica T.

My family and never go often to this Macy's But when we want to buy a fragrance the employees don't want to help, my husband want a coach fragrance and when the employee came she says it was for women and I saw it was for men who cares if Is not a whole set than why do it has a set? And I wasn't even asking For that they always do the same thing I'm not Going to buy any Fragance from this Macy's anymore this is like the second time Making a complain !!!

Kevin K.

Deals exist in many places yet the person who helped me including ringing up sale impressed me the most.

The person will bring me back or affect my lack of going back.

The person is what can make shopping helpful and no robot will beat a person. Yet the wrong people working with customers will be worse than a robot.

Thanks!
Excellent help on this visit!

Reward employee as not easy to find GOOD service experience in retail!

Rich C.

I have regularly shopped Macy's for years and was truly SHOCKED at the disarray we found at this Burbank location! I thought I was at a poorly organized garage sale. It's not like the store was overrun with customers, but the few members of the sales team had a line of about 5 people waiting to be checked out in addition to those getting served. The floors were littered with garments and the display counters were disorganized and had unfolded items everywhere! Shame on you Macy's

Marvin A.

Excelente lugar siempre el personal es muy amable,si preguntas,te indican dónde sé encuentran las cosas hay muchas cosas de remate, encuentra lo que necesita y sobre todo hay siempre un surtido pará el hogar,la familia, cumpleaños..a bajó precio

Uomo R.

7th street駅につながってます