OAK + FORT - Los Angeles, California

Sonya T.

Agreeing with other reviewers for this company and how deceptive they are. They are dishonest and misleading with their product descriptions on their website, and then they enforce a strict no refund/no exchange policy for their sale items. I reached out to the customer service team, but they don’t care about their customers. You can’t sell items online at final sale as XS when in reality they are size L or XL, and expect their customers to be satisfied with their purchase. It’s bad business practice and should be reported.

Brittny M.

Absolutely never shopping here again .

DECEPTIVE WITH FINAL SALE ITEMS. RUDE STAFF.

Was just treated like absolute dirt by Amanda the manager. I was sold a skirt and not verbally informed it was final sale. When I came in 3 days later to return it I was denied. The sales girl was so sweet but when I asked to speak to a manager , Amanda came out with so much attitude , it was actually uncomfortable to watch her speak. There is no clothing store (high end or low end) that treats people this poorly , and I shop too much so I am in these environments weekly. This was the worst of the worst and I will never spend my money here again .

Amanda was nasty , condescending and classless. She shouldn't be running a store. In fact the store was empty so I imagine they won't be in business much longer. She told me the return policy is on the counter- it's a placard with fine print. Who reads off that when shopping in stores ? In Any other store I've been verbally informed before I make the purchase. It's shady and just weird.

Ekaterina S.

I had a very disappointing experience with this brand. My order arrived with the earrings missing, even though the package was completely undamaged, meaning they were never included to begin with. When I reached out, customer service dismissed my concerns and tried to deflect blame instead of taking responsibility for their mistake. The lack of accountability and poor handling of the situation were unacceptable. I won’t be ordering from this store again, and I’d recommend others avoid it as well. Terrible service and no respect for customers!

Yong Y.

Had a great shopping experience today thanks to Jason! Super attentive and friendly from beginning to end 🙂

John Y.

Bought a pair of pants only to realize later at home that they were previously worn and returned. There was a crumpled event napkin in the pants as well as two stains on the legs. I emailed + called the store to see if we could resolve remotely, but they gave me no options other than to drive all the way back to west LA to rectify THEIR sloppiness.

If you want to buy used clothes, spend your money here.

Tina P.

Agree with other reviewer, very kind staff and nice atmosphere. The male sales clerk that was there last week was super helpful

Roy Z.

I wanted to cancel an order that I placed about 8 hours ago. Turns out they can't process any sort of cancellation at all after you order. There was a 30% discount for black friday and apparently they don't allow for refunds either. Sadly that wasn't made clear during any point in the checkout process. Would've been nice to see a bit more transparency. The clothes are nice considering it's still a fast fashion brand, but the customer support is pretty weak.

Ivan L.

What a horrible experience! Last week I bought a top with 20% off discount, the sales did not tell me sale item are not refundable. I went home and found out the security tag was still on! I live far away from the shop, so I had to Uber back to the store after one week and it cost me $30!!!!!!

The SA( chubby, with glasses, Asian) was super rude when I told her the security tag is still on, did not even say sorry, bitxxx I had to come all the way just because your unprofessional service, if you did not know how to work, the don’t ! Then I told her I want to refund the top because I don’t like it anymore, she said :” oh sale items are not refundable.” Honestly you should tell your customers at the spot, and the website clearly stated all items are refundable within 30 days in original conditions with receipt.

So here’s my horrible shopping experience, never gonna come back to this brand, poor quality, overpriced and shixt service .