SUAY - Los Angeles, California

Anonymous

I cannot say enough good things about SUAY. We came from out of state and reluctantly made the trip after seeing their instagram reels. Expecting a tourist trap or overrated store we went in with low expectations. However these assumptions were far from reality. All the garments and items we saw were extremely high quality and “made” on site. On top of this the staff were all extremely kind and accommodating even allowing us to see the “factory” in the back. Only down side is prices BUT I think you get what you pay for. Highly recommend trying them out

Maggie C.

Love their mission and what they're doing to curb waste and up cycle clothing. I brought in 3 items - top, tank top, and a strappy dress. They messaged me saying the tank top developed tears to the point where it was irreparable. This was pretty disappointing to hear because it was my mom's tank top she gave to me -- it's a plain white tank top that she's had for years.

I picked up the other items and one of the straps on the dresses looked like it came off in the process so now it’s literally hanging on by a thread. Showed the photo to them and they said “it endured some wearing through the process, a pretty common occurrence"...

So basically only 1 item came out not damaged. Honestly the process seems rough on clothing so I wouldn't recommend bringing any delicate clothing and just DIYing it yourself.

Isabella W. S.

Obsessed with Suay and their mission. I love the dye baths, and while they are a bit pricey (as is mending) I also acknowledge that's just the cost of getting this done at a place that cares about the environment, fashion, and labor. Cannot recommend them enough!

Rae E.

Just the absolute best. The folks at SUAY rock -- open hearts, generous, helpful. Shout out Alan who helped my friend and me today! I can't wait to keep buying SUAY goods for years to come.

Rachel D.

Suay is INCREDIBLE. I can't say enough good things about their company and mission. I have their pillows and cushions, which I've used to make a daybed. They are comfortable, cute, and I constantly get compliments on the color and feel. I also recently got some unloved garments re-dyed and they are stunning. The color is evenly distributed and exactly as advertised. I'm so grateful that Suay exists and am excited to see the way that they inspire seismic shifts in the fashion/garment/home goods industry.

Megan C.

This review is specifically for the mail in dye bath. I sent 2 items in via mail back at the end of July. I had an initial email stating that I would be notified progress along the way and to expect my items around the end of August and Mid Sept. It’s now mid Oct and I still don’t have my items nor have I heard an update. I inquired about 2 weeks ago via the original email and heard nothing. I inquired again via a new email thread and got half of the answer as to where my items were.

At this point I’m assuming the company lost my items. I really wanted to like Suay. What they are doing is so good. But they aren’t scaled properly to handle orders that aren’t local.

So far the customer service has been terrible. Not answering my questions is leading me to request a charge back on my card. Obviously my items are gone. Which bothers me. I liked those pieces hate that I don’t have them anymore.

Leigh A. C.

Suay is the best!

Great Suay it forward experience! I love knowing that my former garments aren’t going to waste and that I get to put the credit towards my dye bath!

Love the dye bath. I think it’s a very affordable way to refresh your closet. I get compliments all the time on all my Suay dyed items. The team is very thoughtful and will let me know if something will work or if there is a risk of damage or weird color issues. I always take the risk personally! I still think it’s worth it to try to save the garment through the dye bath. One time one of my sweaters was damaged and Isaac gave me a call to let me know about the damage before I picked it up which was so considerate. Most items aren’t damaged :)! Getting the items back is the best feeling and I can make so many more outfits with things that didn’t used to go together! It’s really cool!

I haven’t tried their garment repair program yet but look forward to saving up to get some items repaired :)!

I've purchased a pair of Suay remade shorts that are so durable and feel like they are going to last forever. They're also very cute! I love that they are remade from old workwear shirts.

The Suay team is always so helpful and kind and the welcoming environment they create is a plus —on top of all the other cool stuff they ready do. It’s fun to hear about what dreams Suay has for the future and I can’t wait to be there to see it.

Love you, Suay!

PS...

Photos: Here are almost all of the items I've dyed at Suay in 2024... including several blankets and duvet covers (dyed shades of blue) underneath the pile of clothes. Out of all these clothes, which is almost a quarter of my closet, about four or five items have come back damaged after a risk of damage warning. (I work at a non-profit with very little disposable income and I think the dye bath is worth it!!)

The quilt that is shown here -- I dyed it after a risk of damage warning and it did come back with shreds. It is a really old and warn out fabric. I knew I would just plan on repairing the damages because I loved the blue color so much. I dyed a couple of pillow cases the same color and used them as patches :-). It's a quilt so I think the patches look cool!

Audrey J.

Highly recommend Suay for their mission and beautiful quality work. It’s a small business with an ambition vision, and their costumer service does well at navigating variable outcomes (dye bath! Thank you Issac). I have a quilt—see below—, two pillows, and mostly recently tested out their dye bath. Support Suay if you’re looking to shop sustainably and stylishly 🪩